Is the owner involved?
Does he/she live on site?
At some boarding facilities, the owner is very involved. You should be able to meet or speak to the owner by request, if you’d like to.
An involved owner is usually the sign of a good facility. The owner should be overseeing the whole business, and ensuring that all safety and cleanliness procedures are being followed.
At the larger facilities, there may be management as well.
This is always a good sign. The benefit of having management at the facility is that the manager can pay close attention to the daily operations of the facility. The manager would be in very close touch with the staff, and would ‘keep tabs’ on every dog staying there.
A manager is also there to take care of any concerns about a dog, or to address client or staff concerns.